No Return Available. Only Replacement Available Within 48 Hours of Delivery • Last Updated: August 2026
No Return Available • 48-Hour Replacement Guarantee
Because each SATVAA piece is custom-printed and artisan-framed to your exact size and specifications, returns or refunds are not available. If your artwork or frame arrives damaged or defective in transit, we will dispatch an immediate brand-new replacement at zero cost to you. Simply share an unboxing photo or video on WhatsApp (+91 7880089422) within 48 hours of delivery.
1. No Returns Policy (48-Hour Replacement Only)
Each SATVAA artwork is custom-crafted to your selected dimensions, orientation, and framing style. We do not accept returns or provide monetary refunds once an order is delivered. However, your purchase is 100% protected by our immediate Free Replacement Guarantee.
2. 48-Hour Free Replacement Guarantee (No Returns Available)
If your artwork, canvas, or frame arrives damaged, defective, or misprinted during transit, we will dispatch a brand-new replacement at zero cost to you. Notification should be shared on WhatsApp within 48 hours of delivery. No returns or monetary refunds are accepted; only replacement within 48 hours of delivery is available.
3. How to Request a Replacement
1. Contact our WhatsApp Concierge desk (+91 7880089422) within 48 hours of delivery.
2. Provide your Order Number (e.g. SAT-1001) along with a quick unboxing photo or 10-second video of the damage.
3. Our concierge team will immediately process and dispatch a fresh replacement unit within 48 hours.
4. We arrange reverse pickup of the damaged unit directly from your doorstep at zero cost.
4. Natural Wood Variations
Because SATVAA frames are handcrafted from authentic solid Indian Teak and European Oak, natural wood grain patterns and subtle tonal variations are natural marks of timber craftsmanship and not defects.
